Privacy Policy

Last updated: January 2026

Canam Smile Makeover ("Canam Smile Makeover", "we", "our", or "us") is committed to protecting the privacy and security of our patients' and website visitors' personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website or interact with our services.

By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.

1. Who We Are

Clinic Name: Canam Smile Makeover

Address: Av. Coba 82, SM 3, Oficina 3, Benito Juárez, Quintana Roo, Mexico

Email: [email protected]

2. Information We Collect

We may collect and process the following types of personal and sensitive information:

a) Personal Identification Information

  • Full name
  • Phone number
  • Email address
  • Nationality and country of residence
  • Government-issued identification (such as INE or passport, when required at the clinic)

b) Medical and Health Information (Sensitive Data)

  • Medical and dental history
  • Current or past treatments
  • X-rays, photographs, scans, and diagnostic records
  • Health information necessary to provide dental care

c) Appointment and Communication Information

  • Appointment requests and confirmations
  • Messages sent via contact forms, email, WhatsApp, or chat tools

d) Technical and Usage Data

  • IP address
  • Browser type and device information
  • Pages visited and interactions on our website

3. How We Collect Information

We collect information through:

  • Website contact and appointment forms
  • In-clinic registration forms
  • Email, phone calls, WhatsApp, and other messaging platforms
  • Cookies and tracking technologies
  • Analytics and advertising tools such as Google Analytics, Google Ads, Meta/Facebook Pixel, and CRM systems

4. Purpose of Data Processing

We use your information to:

  • Schedule and manage dental appointments
  • Provide dental and medical services safely and effectively
  • Communicate with you regarding treatments, promotions, or updates
  • Comply with legal and regulatory obligations
  • Improve our website, services, and patient experience
  • Conduct marketing and advertising activities (when permitted by law)

5. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract or provision of healthcare services
  • Compliance with legal obligations
  • Legitimate interests, such as improving our services and communications

Sensitive health data is processed strictly for healthcare purposes and in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and support marketing efforts. You may configure your browser to refuse cookies; however, some website features may not function properly.

7. Data Sharing and Disclosure

We may share your information with:

  • Authorized dental professionals and clinic staff
  • Service providers such as hosting services, analytics providers, marketing platforms, and CRM systems
  • Legal or regulatory authorities, when required by law

We do not sell personal data.

8. International Data Transfers

Canam Smile Makeover serves patients from Mexico, the United States, Canada, and occasionally other countries. Your information may be processed or stored in countries outside your country of residence. In such cases, we implement appropriate safeguards to protect your data in accordance with international privacy standards.

9. Data Security

We implement administrative, technical, and physical security measures to protect your personal and sensitive information against unauthorized access, loss, misuse, or alteration. Despite our efforts, no data transmission over the internet can be guaranteed to be 100% secure.

10. Data Retention

We retain personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, medical, and regulatory requirements.

11. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion, when legally permitted
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

12. Children's Privacy

Our services are not directed to children without the consent of a parent or legal guardian. If we become aware that we have collected personal information from a minor without proper authorization, we will take steps to delete such information.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

14. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: [email protected]

Address: Av. Coba 82, SM 3, Oficina 3, Benito Juárez, Quintana Roo, Mexico

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.